Battery Information

  1. About Us
  2. Contact Us
  3. Payments
  4. Shipping
  5. Returns
  6. Policy

From replacement laptop batteries to rechargeable battery we offer the biggest range of notebook batteries to ensure you'll find the right battery product to meet your everyday needs.

Please make sure your shipping address is correct and deliverable.if you want to change address, please email us in time. We are not responsible for wrong or undeliverable address.

1. About US

Cheap-laptop-batteries.net has been successfully trading online since 2005 and is one of the America's most established laptop battery online retailers. We launched Cheap-laptop-batteries.net to help reduce the cost of laptop battery replacement by offering premium quality laptop batteries at amazingly competitive prices, all in a secure and convenient platform.

 CE Certificate  Rohs   Certificate  ISO9001   Certificate

All of our laptop batteries are directly purchased by various reputable manufacturers throughout the world. They have passed strict quality assurance procedures such as CE, UL, and/or ISO9001/9002 certification.We feature over 10,000 laptop batteries at near trade prices and have partnerships with industry leaders such as Apple, MSI, Sony, Toshiba, LG , Acer, Dell, HP Compaq, IBM, Asus and Samsung.

Engineers

Thanks to our sophisticated and vertically integrated supply chain system and streamlined order fulfillment system, we guarantee you will be receiving the highest quality product at the lowest price.

Warehouse

We thank you for visiting us at cheap-laptop-batteries.net and hope you have an enjoyable shopping experience!

We are an experienced group of internet sellers. All of our items are directly manufactured, wholesale and retail throughout the world. They have passed strict quality assurance procedures such as CE, UL, and ISO9001/9002 certifications.

Sincerely,

The cheap-laptop-batteries.net Team

2. Contact US

Order Service: order@cheap-laptop-batteries.net

Customer Service: support@cheap-laptop-batteries.net

Returns and RMA requests: returns@cheap-laptop-batteries.net

Invoice and Billing: billing@cheap-laptop-batteries.net

Customer feedback: feedback@cheap-laptop-batteries.net

Website suggestion: webmaster@cheap-laptop-batteries.net

Other information: info@cheap-laptop-batteries.net

(Monday to Friday: 9:00 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m.)

We will give you the reply within 6 hours.

Thank you for visiting us and hope you have an enjoyable shopping experience!
If you have any question, Please Contant US, We will glad to recieve your letter and reply to you with the shortest time.

3. Payments
Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

  • Payment Questions:
  • What payment means do you accept?

    We accept Visa and MasterCard payment through PayPal payment system.

    Payment
  • When is my credit card charged?
  • Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, where items are to be shipped out by the end of the following business day.
  • What do you consider my billing address?
  • Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined
  • Can I cancel an order?
  • Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.
  • Are credit card transactions safe?
  • Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.
  • Do you charge sales tax?
  • All the Tax has been included in your battery price. we won't charge any sale tax
4. Shipping

We believe it is our responsibility to provide efficient, caring customer service. We usually process orders within 24 hours excluding weekends and holidays.

Most of the items we carry are in stock and will be shipped on the same day you place your order excluding weekends and holidays.

The standard shipping method is HKpost. Your order will be delivered to the shipping address within 5 to 10 business days after being shipped out . HK Post enjoys a proud heritage and a long history of serving the community of the world. If you need other more fast delivery modes, such as DHL,UPS , Please email us The shipping fee will be added based on weight and size of the goods.

Please note that we do not ship to PO (Post Office) Boxes, APO (Military) Boxes or FPO (Foreign) Boxes.

Please make sure your shipping address is correct and deliverable. We are not responsible for wrong or undeliverable address

Shipping Rates

Our postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value.

Shipping address Shipping delivery Days
Shipping To Some Country 15 -30 Business Days worldwide shipping
  • Shipping Questions:
  • Can I come to your locations to pick up an item?
  • Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.
  • What will I be charged for shipping?
  • Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.
  • Who will deliver my orders?
  • Items will be shipped by HKpost , USPS,EMS. We may use other carriers as necessary.
  • How long will it take for my item to reach me?
  • Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 5-10 business days for delivery.
  • How do I track my shipment?
  • We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
  • What should I do if my shipment never arrives?
  • Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.
  • How do I ship items to a different address?
  • You may specify any ship-to street address by email.
5. Returns
Non-defective product(s)
  • Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization).
  • Should you open the package, but do not want to accept the received product(s). Having a RMA number from us is necessary and a 10% restocking fee will be charged.
  • We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.
Defective product(s)
  • All our products have a one-year warranty. Defective products may be replaced if returned a year since the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting a RMA number. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
  • Defective products must be returned within 30 days since the issue date of RMA. Otherwise, no replacement or refund will be made.
  • If the warranty expires or products are misused, it will be declared void.
  • The original shipping, handling charges and return postage will not be refunded.
  • It is not acceptable to bring the defective item for exchange in person.
RMA Procedure
  • After receiving the products from us, please keep the package and enclosed documents properly. It is because they are all necessary to provide if you return defective product(s) in the future.
  • Call or email our customer service department for a RMA number. It would be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.
  • Repack the original package with everything received, including enclosed documents. Missing of any original components may incur a refusal of exchange or refund from us.
  • Please write the RMA number clearly on the outside of package and send it back to us. We will not be responsible for any consequence caused if customers do not mark the RMA as requested. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss that you may suffer.
6. Policy

Please read below terms and conditions carefully. By accessing this website, you should be restricted by all of them. These terms and conditions are subject to change without any advance notice, and all decision rights are reserved by us. We will notify you by posting the amendments on this website later. Please do not access this website if you do not agree with these terms and conditions.
You are strictly prohibited from any unauthorized use of this website, including misuse of user ID & passwords, plagiarism, etc.

Warranty & Refund Policy
Non-Acceptance Policy
Copyright Notices
Website Content and Information
Limitations of Liability
Security
Privacy
Shipping Policy

 

Warranty & Refund Policy

  • We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.
  • We warrant our products for 1 year under normal, non-commercial use. Defective products could be replaced if returned within a year since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.
  • The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.
  • For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect.
  • Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
  • Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
  • If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. NO REFUND accepted after 30 days of receipt.
  • A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.
  • This warranty does not extend to devices, such as computers or cameras that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).

Warranty and Return Policy for all the clearance promotional items would be revised as follows:

  • 90 days warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
  • All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
  • If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (10%) restocking fee for NON-DEFECTIVE returns.
  • A replacement will be arranged for all defective products returned, subject to verification of defect. However, products returned must be 100% complete.
  • Refund request would be accepted ONLY when replacement items are not available.

 

Non-Acceptance Policy

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in How to Cancel and Order.

Non-acceptance of an order may be a result of one of the following:

    • The product you ordered being unavailable from stock
    • Our inability to obtain authorisation for your payment
    • The identification of a pricing or product description error
    • Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions"

 

Copyright Notices
The works of authorship such as all designs, graphics, texts, and images stated in this website, are reserved by cheap-laptop-batteries.net. Without the official agreement from the owner, these materials should not be copied, transmitted, displayed, distributed, or reproduced illegally for any business or commercial purposes.

Website Content and Information
You can use the data source from this website personally if you must follow our terms and conditions. However, if you involve in any data exchange activity with a third party, you are not allowed to download, print out or re-distribute the data anymore whatsoever. No materials and information posted on this website may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or re-distributed to another person or identity. You are supposed not to engage in any activities related to this website that are contrary to applicable laws, regulations, terms and conditions that you have agreement with us. You should agree that you will not use any automatic devices like robot or spider or manual process to monitor or copy our web pages for any unauthorized purpose without our prior permission.

Limitations of Liability
Our suppliers or we may delete or make changes in the information, products or services described herein at any time without prior notice to you and without any liability to you. We reserve the right to terminate any or all website offerings without prior notice.
We disclaim all warranties and representations of any kind with regard to the website, including any implied warranties of merchantability, non-infringement of third party rights, freedom from viruses or other harmful codes, or fitness for a particular purpose;
We do not guarantee the accuracy, adequacy, or completeness of the information and materials included in the website. We expressly disclaim liability for errors or omissions in the materials and information;
We will not be liable for any delay, difficulty in use, computer viruses, malicious codes or other defects in this website, any incompatibility between the website and the users' files and the users' browser or other site accessing program, or any other problems encountered by the users due to causes beyond our control.
All of our products are guaranteed against defects for 30 days since the shipment date otherwise expressly stated herein, we disclaim all warranties, or expressions of any kind with respect to products sold on this website. You agree that the sole and exclusive maximum liability to our website arising from any product sold shall be the price of the product ordered. Furthermore, in no event shall our website, affiliates and any third party data providers are liable to special, indirect, consequential, or punitive damages related to products sold.

Security
Your security is our top priority. We are dedicated to keep your account information safe and secure. You can complete your payment through Worldpay or Paypal, which both adopt an advanced secure socket layer (SSL) in our website that can make your transaction safe and secure. However, it does not mean that we will be responsible for the confidentiality of your account and password. Therefore, please make sure that you keep your password safe. If you are under 18, all of your transactions must be made under the supervision of your parents or guardians.

Privacy
You acknowledge that we may disclose and transfer any information that you provide through this Website to (i) any company within the cheap-laptop-batteries.net for carrying out or sending information about our new products and promotions to you or (ii) if we have the right or obligation to disclose or are permitted or compelled to disclose such kind of information by law.

Shipping Policy
We do not exclude the possibility that our products may run out of stock in our local warehouse. In this case, we reserve the right to ship the products from Hong Kong without any additional fees.

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